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Despite separate departments, work and processes remain complicated

A biopharmaceutical company with commercial products looked to reinforce a recent system implementation with a detailed process mapping exercise. This was done in an effort to identify, streamline, and enhance their robust technology solution.

Problem

A biopharmaceutical company, dedicated to the development and commercialization of innovative therapies for rare diseases, wanted to fully document and review each touch-point throughout their end-to-end supply chain process. They wanted to complete this for each of their products as they looked to maximize the benefit of their recent system implementation & revised legal entity structure.

Obviously, process and technology standardization across any global organization is challenging. The company asked Archetype to help with two important factors:

  1. To identify the key areas that were blocking progress.
  2. To provide a detailed process map in an effort to reach a more efficient future state.

Solution

There is intrinsic value behind a detailed process mapping exercise.

Archetype led the process mapping exercise and brought the various functions involved in the product lifecycle together. By having a collaborative and open discussion, it became evident that while most functions had a high-level understanding of the specific products’ lifecycle, there was a distinct lack of awareness of the downstream impacts from each of their process and operational decisions.

Key members from each related functional area were asked to participate in the various focused work sessions intended to detail out all of the intertwined supply chain steps and processes.

This approach provided an elevated understanding of how each function can bring value to the bottom-line.

Result

Standardization is the key to scalability and profitability.

By fostering an environment of collaboration and understanding across multiple functions and levels, work sessions became extremely productive. This led to an increased understanding and greater transparency into the critical touch-points, pain points and areas in need of immediate focus.

The detailed process maps brought a variety of benefits such as:

  • a quicker onboarding of new team members,
  • greater ability to focus on specific areas of improvement,
  • and a deeper understanding of the downstream effects of each function’s process and recommended operational changes.